Messages:
🟢 16 December 2024 8:54 pm (Sydney Time) – Service is restored, and we will continue to monitor for any changes.
🟡 16 December 2024 8:00 pm (Sydney Time) – Saasu is currently being redeployed, which may cause temporary downtime. We expect service to be restored by 9:00pm.
🟡 16 December 2024 6:26 pm (Sydney Time) – Service has been tentatively restored across the platform. Our team will continue to monitor the situation.
🟡 16 December 2024 6:13 pm (Sydney Time) – Our development team has isolated the cause of the disruption and are in the process of implementing a solution.
🟠16 December 2024 3:33 pm (Sydney Time) – The previously reported disruptions are still persisting. The team is currently exploring all possible avenues to resolve the issue as soon as possible.
🟠16 December 2024 6:30 am (Sydney Time) – Currently experiencing a disruption of service with saving transactions and running reports. Our Development Team is currently investigating the source of the outage as a priority.
How fast should screens load and transactions save?
- Transactions up to 10 lines: <3 seconds.
- Transactions 10+ lines: 5+ seconds.
- Reports (1 page): 1 to 10 seconds
- Reports (10+ pages): 10 to 30 seconds
- Reports (50+ pages): 30+ seconds or a time out.
My connection seems slow is it me or is it Saasu?
We can do a Trace Route test to tell if there are network issues between our servers and your location.
- Go to the connection test tool.
- Type in secure.saasu.com
- Click Test Now
- Take a screen shot or photo of the results and send it to service@saasu.com.