Monthly subscription pricing per accounting file including GST (in Australian dollars). Terms apply.
|SMALL $15||MEDIUM $40||LARGE $70|
|FREE TRIAL||FREE TRIAL||FREE TRIAL|
|1,000 Transactions p.a.||20,000 Transactions p.a.||40,000 Transactions p.a.|
|3 Bank Feeds||5 Bank Feeds||10 Bank Feeds|
|Payroll for 1 Person||Payroll for 20 Staff||Payroll for 40 Staff|
|2 GB of Attachments||4 GB of Attachments||10 GB of Attachments|
|Online Invoicing & Quotes||Inventory||Consolidated P&L|
|Recurring Credit Card Billing||Multi-currency||API Sandbox file|
|Expenses and Attachments|
|Reports & Statements|
|Cashflow & Budgets|
Recommended Operating System – Windows or Mac OS
Hardware Security – Keep your computer up to date with security and operating system updates.
Computer Memory – Minimum 2GB of RAM.
Supported Browsers – FireFox (Win and Mac), Microsoft Edge (Win), Apple Safari (Mac), Google Chrome (Mac and Win)
Internet – ADSL, Broadband, or Mobile Wireless. The average Saasu data usage per file monthly is about 0.5 Gigabytes.
Screen resolution – 1024 x 768 and higher is preferred.
PDF Reader – We recommend using your operating system’s inbuilt PDF viewer.
System Capacity – Our upper operating limits are 50k Contacts, 25k Inventory items, 100 Transaction line items and 50 Employees per file.
Retiring Features – Feature may deprecate where a technology is used by <5% of our customers, trending to a newer technology or a better alternative exists.
General API rules – Maximum 1 request p/sec, Sync activity use Last Modified and Maximum of 50 multiple tasks in a request.
API daily request limits – Small 4k, Medium 4k, Large 6k, X-Large* 16k and Enterprise* 32k. * These plans are no-longer available for purchase or upgrade.
API daily limit exceeded – API access will remain blocked for 24 hours. Upgrade to unblock.
How does the online accounting FREE trial work?
For 30 days from the date you sign-up you can use any version of Saasu free of charge so you get the chance to try before you buy. If you’d like to switch to a different version of Saasu during your trial just contact our Service Team
My free trial has expired. Can I setup a new trial?
Contact the Service Team and they can organise an extension or re-opening of your online accounting trial.
Can I get a demonstration of Saasu?
Saasu online accounting is sold on self-assessed basis. The best way to do this is to sign up for the free 30 day trial of Saasu and watch our training videos.
Can I get an educational licence for Saasu?
Saasu doesn’t offer educational licences. If you wish to use Saasu for educational purposes we recommend purchasing a AUD$15 monthly subscription for the amount of time you will need the accounting file. Using the trial version of Saasu for educational, training or testing purposes is not permitted.
What payment methods do you accept?
Visa, Mastercard, Amex and PayPal.
Does Saasu of Direct Deposit or Direct Debit paymnent methods
No we offer recurring credit card charges if you wish to be billed in a regular monthly way.
Can I change my plans?
You can upgrade or downgrade your Saasu file at any time, as long as your yearly transaction count is below the plan quota. If you downgrade after using features from a higher plan then you may only be able to read the data in reports, but not use those features interactively.
How do I cancel my subscription?
Make sure you export your data first. Cancelling a subscription schedules you data for deletion. Note that Saasu doesn’t refund any unused portion or your subscription.
- Sign into your subscription
- Click the COG icon and then Manage Subscription option
- Scroll down to the File(s) list and use the Delete option to the right of your file(s).
- You’ll be prompted to re-confirm that you want to Delete your file and all its data. Repeat for multiple files.
- In the Users List use the trash cans to delete any users.
- The Admin Billing user will remain but will be automatically deactivated by Saasu as your invoices are attached to that record.
Recurring Billing of Credit Cards
When checking out from a Saasu checkout screen you may get the option as a customer to store your credit card and have the next bill automatically charged to your credit card. If you don’t see this option it is because we haven’t moved your subscription to this new billing process yet.
How does Saasu store your card details?
Saasu doesn’t store your card details, we simply encrypt them and pass them into a PCI complaint Payment Gateway who securely manages them. In Saasu’s case we use Mastercard as our Payment Gateway for all card types (Visa, Mastercard and American Express).
How long do you hold onto my data after I leave?
We hold onto your data for a 90 day safety period after your subscription expires. After this it may deleted at any time. You should maintain an active paid subscription to access your data. You must export your data before your subscription expires if you no longer require the service. If you let your file expire and come back you will be charged the catchup period.
I don’t have time to export my data. What should I do?
We recommend you keep paying for your accounting file until you have time to export the data. This also allows you some time to be sure leaving was the right decision. It also allows your advisors to finalise your accounts and tax before leaving Saasu. Here is a guide to exporting your data from Saasu.
What do you count as a transaction?
Transactions include a Sale, Purchase, Bank Transfer, Pay or Journal entry. Things like Accounts, Employees, Contacts, Timesheets, Activities, Opening Balances or Attachments are not counted towards your transaction limit.
How does the transaction limit work?
The yearly transaction limit is based on transactions dated in the last 365 days. We total all transactions in the last 365 days. This allows for seasonality in business and allows customers moving to us to enter historical data.
What am I paying for?
You pay for the number of files (legal entities) you need. We don’t charge for each user or computer that access your files. Payment is in advance monthly, quarterly or yearly. We maintain, backup and update the server hardware and web application that your Saasu file runs on. You don’t just pay for the days or months that you happen to sign-in.
What if my accountant isn’t keen on me using Saasu?
Accountants often recommend software they are familiar with and that supports their practise efficiency. This may not be the best one for you though. Saasu works with Accountants that understand this and tend to recommend the right product for the right business. We give them free support, training and certification to help them help you.
Where is my data stored?
In order to ensure that your data is secure, we have servers in two separate Sydney (Australia) locations supported by Rackspace.
What happens if I let my file expire?
If you let your file expire, we keep maintaining it’s security, backing it up, upgrading it for 90 days. After which we may delete it. Due to these costs and the people and business supporting your file as part of our cost base you will need to pay the catch up period from your expiry date to the present to re-gain access to your data.
What does “Advanced Inventory” mean?
Advanced inventory relates to inventory serialisation. This is the ability to track additional pieces of data against your inventory items. An example of a piece of data could be a location, a serial number or a batch number. These labels of data are called Attributes.
Do you accept part payments?
We don’t accept partial subscriptions or cheques so that we can keep our business simple and reduce costs for all our customers.
How do I upgrade?
To upgrade, you need to sign-in to Saasu and navigate to My Saasu > Manage Subscription. Click the ‘Upgrade’ option at the top of the page.
Why don’t you offer a charity discount?
We work hard to make Saasu as affordable as possible to all our customers, so we aren’t able to offer further discounting.
Why does Saasu charge for Test files?
Test files consume the same infrastructure and services as live files. Occasional testers should just pay for a file for a month and delete it when complete. If there is more complexity, update frequency and testing to be done because you are in a more sophisticated business model then we recommend paying for a permanent test file in your subscription.
I’m not an Australia company so why do you charge GST?
Saasu’s services, application and data hosting are offered from Australian so accordingly we are required to charge Australian GST. The tax advice we operate from is that this isn’t defined as an export. Thus, non-Australian buyers of our service pay GST on the service also.
Which countries is Saasu offered in?
Saasu is only offered for use with Australian tax entity files. We ceased offering new files for Tax Zones outside Australia on 1st March, 2018. We will close all non Australian files on 31st January 2020 (originally 1st July 2019 but back on 20th March 2019 we delayed this closure date).
Customers with these non Australia files in their subscription may have noticed refunds and/or restricted renewal lengths not allowing you to subscribe for these files beyond this date.
Why are you only supporting Australia going forward?
Building compliance capabilities for Tax Authorities across multiple countries is costly. Essentially Tax Authorities outsource electronic reporting to the software vendors without compensation to build these features that support government needs. For example Saasu spent over $1,000,000 to support Single Touch Payroll recently. Commercially this isn’t the kind of feature we want to be building across multiple countries. We went into business to build features for the small business owner and not the government. We are Australian designed, made and owned. We’re Aussies, so we want to focus on Australian small businesses.
What happens to my data from these files?
Anytime after 30 April 2020 Saasu will delete the data. We are holding the data for at least an extra 90 days. This is described in our Terms as a safety period (for data security and safety reasons). You will not be able to access this data during this time though. If you choose you can delete your file before then (making sure your have exported all your data first as it cannot be recovered). We built a bulk export feature for attachments recently so we could improve the experience of international customers having to leave us. Just like you, we hate it when systems lock you in and make it hard to leave.
Aren’t you required to hold our data for 5 or 7 years?
There isn’t a law in Australia requiring this of us as a Data Hosting and Software company. Our understanding is that Corporations and Tax Laws places the burden of maintaining financial records for your tax entity on the business owners, directors and public officers. If that changes in the future, Saasu will charge for storing that data for the period of time by you maintaining your subscription until you no-longer need to maintain that data.
Why don’t you offer a discount for one year anymore?
Saasu is moving to a monthly payments pricing method in the future. We will cease offering quarterly and annual plans.
How Secure is Saasu?
Saasu offers a bug bounty. We pay white hat hackers to test our app security. We also do regular IT security reviews such as OWASP reconciliations of our systems and procedures. Saasu was awarded Skyhigh Enterprise-Ready (highest CloudTrust™ rating) – an enterprise level status even though we are for small business.
How often do you do backups?
We do automatic backups of everything you do in Saasu is done every 15 minutes. Then we backup again in another secure location. We use Rackspace data centres in Australia only.
Can I monitor what my users are doing in my accounting file?
Yes, Saasu has a security audit report so you can keep an eye on your users activity.