System Status

Web Portal: 🟢 Online

Mobile App: 🟢 Online


🟢 14 Feb 2023 12:00 pm (Sydney Time) – The issue has been resolved and full service restored.

🔴 14 Feb 2023 8:50 am (Sydney Time) – We are experiencing some outages caused by updates in our infrastructure. We are still investigating as a priority. Resolution ETA is currently unknown.

See Response and Uptimes
See Release Timeline

How fast should screens load and transactions save?

  • Transactions up to 10 lines: <3 seconds.
  • Transactions 10+ lines: 5+ seconds.
  • Reports (1 page): 1 to 10 seconds
  • Reports (10+ pages): 10 to 30 seconds
  • Reports (50+ pages): 30+ seconds or a time out.

My connection seems slow is it me or is it Saasu?

We can do a Trace Route test to tell if there are network issues between our servers and your location.

  1. Go to the connection test tool.
  2. Type in
  3. Click Test Now
  4. Take a screen shot or photo of the results and send it to