System Status

28 Feb 2022 8:35pm (Sydney Time) – STP v2 update. Apologies for the brief downtime. It was unexpected but the root cause was known and is now fixed.

5 Feb 2022 8:00am (Sydney Time) – Updates have fixed the issue. Apologies for the outage.

4 Feb 2022 9:20pm (Sydney Time) – We are experiencing an outage caused by updates in our infrastructure. We are still investigating as a priority. Resolution ETA is currently unknown.


See Response and Uptimes
See Release Timeline

How fast should screens load and transactions save?

  • Transactions up to 10 lines: <3 seconds.
  • Transactions 10+ lines: 5+ seconds.
  • Reports (1 page): 1 to 10 seconds
  • Reports (10+ pages): 10 to 30 seconds
  • Reports (50+ pages): 30+ seconds or a time out.

My connection seems slow is it me or is it Saasu?

We can do a Trace Route test to tell if there are network issues between our servers and your location.

  1. Go to the connection test tool.
  2. Type in secure.saasu.com
  3. Click Test Now
  4. Take a screen shot or photo of the results and send it to service@saasu.com.